labour prices are ex vat @ 13.5%.
maintenance statistics are just a click away on
a dedicated secure login page. View your
callouts, completed tasks and hours remaining on
Our prices are
still the best available in Ireland so call us
now and start saving money!
on-site visits are available to assist with
developing IT policies such as software
auditing, standardisation, disaster recovery,
upgrade implementation and roll-out, security
policies for wide area networking and virus
engineers and consultants can work with your
existing IT infrastructure or as a standalone
unit. In essence each contract is tailored to
meet your demands.
remote maintenance and onsite hours expire after
one year and cannot be carried over.
qualification for remote maintenance and
telephone support is dependant on a valid
contract is a contract that is fully paid and
whose hours have not expired)
If you have
unused hours remaining at the end of each year,
we suggest you use the remaining hours to have
an engineer carry out virus checks on your PC's
and perform other preventative maintenance
duties on your systems.
Escalation Procedure when making
a call for support.
1. Call Outsource IT to
log the call and give as much detail
about the problem as possible.
Most clients have a
single person assigned for reporting IT
issues. The more issues they report and
troubleshoot the better they get.
2. With the help of the
client, I will try to resolve the issue
over the phone.
The client MUST be
willing to spend a reasonable amount of
with the diagnostics by unplugging
cables, reloading software, trying
another PC or device etc.
3. If the issue cannot be
resolved over the phone, I will connect
remotely to the affected equipment and
try to resolve the problem.
This fixes 9/10 issues so
is very efficient for the client and
4. If the problem cannot
be resolved over the phone an on-site
visit will be scheduled for the next
Next business day calls
are only guaranteed if the incident is
logged before midday.